Family Arts Standards

The Civic is signed up to the Family Arts Standards, a national scheme run by the Family Arts Campaign and the Family and Childcare Trust.
It is supported by Arts Council England.

The aim of the Family Arts Standards is to encourgage more families to enjoy arts experiences. They have been designed to:

– Help families know what to expect from an organisation that displays the Family Arts Standards logo

– Provide guidance for art Organisations on the key things they should provide for families

The Civic will be using the standards to help us improve our venue and programming so everyone can enjoy what The Civic has to offer.

We will endeavour to:

– Offer programming and activities for a range of ages.

– Take practical steps to make performances /activities accessible to as
wide an age range as possible: so appropriate events can be enjoyed
and appreciated by all members of the family group taking part.

– Provide clear guidance on age appropriateness and sensitive content so
families can decide if an activity is suitable for them.

– Take into account transport issues when planning dates of activities,
start and finish times, length of performance/activity, length of
intervals or breaks.

– Have clear pricing and take into account the diversity of families when
considering pricing and ‘family offers’.

– Ask families about their experiences and views. Highlight changes that
have been made and any barriers to achieving other suggestions.

– Have a clear public policy for addressing complaints.

– Reach out to and welcome all families to enjoy the arts and try new

– Understand the needs of families of different ages and from different
communities and remain flexible and responsive to them.

– Ensure staff are trained to be aware of the barriers that may exist for
families that include disabled adults and children, including those with
complex needs and/or behaviour.

– Have helpful staff who can respond to families’ questions and needs.

We will also endeavour to provide clear and honest information in print and online in regards to
the Facilities available at The Civic:

– If there is suitable acess for Wheelchairs and Buggies,

– Advise which spaces are suitable for wheelchairs and buggies, and whether advance booking or notice is required,

– Whether there is appropriate seating for children and those with limited mobility,

– Whether there are accesible toilets and baby changing facilities that both men and women can access,

– If free drinking water available

– If we have healthy food and drink options suitable for families

– Comfortable seating for feeding babies, including breastfeeding

– Clear signage and easily identifibale staff/personnel

– Clear Travel information


Over the coming year we will also be working towards The Agre Friendly Standards