Welcome to  The Civic, Stourport


We are looking forward to welcoming audiences back into our theatre as soon as performances can safely resume.

As some of you know, we have been postponing performances on a monthly rolling basis.
We have done this to try and keep as many shows in the diary as possible, moving them from their initial performance dates to a time when we hoped we would be able to let people back into the venue, in line with the latest advice from the UK Government.

Where we have moved a date, your tickets are still valid – you don’t need to a do a thing.
If you can’t make the new date just let us know and we will refund your money.

If further cancellations and postponements are necessary they will continue to be announced on a rolling basis.

In the weeks and months ahead different theatres and productions are likely to reopen at different times.
We will reopen when we are allowed, and when we feel that it is safe to do so.

We will have to do things a little differently for the time being, but we are on our way back to bringing you the programme of events that you would expect.
These differences are what we are being asked to do by the Government to make sure you and your fellow visitors can visit the venue with confidence.

 

Before You Visit:

  1. Firstly if you, or anyone in your party, has symptoms of Covid-19
    (i.e. a new continuous cough, a high temperature or a recent change in sense of smell or taste) you must stay at home.
    Protect you friends and family and other visitors, and respect that your safety and theirs is more important than any event or activity at the venue.
  2. The RULE OF SIX
    The “Rule of Six” became enforceable in law from the 14th of September and means that social gatherings of more than six people in England will not be allowed.

    What does the mean for you?

    Venues following COVID-19 secure guidelines – such as The Civic – can still hold more than six people in total, however,
    within those venues, there must not be individual groups larger than six, and groups must not mix socially or form larger groups.

    We will ask you to stay in your booking group and not mingle with other visitors.
    You will also be asked NOT to shout across the room to other people/groups you may know.

    If we suspect that you or your group are not following this requirement you will be asked to leave, and the performance or activity will be stopped until you have done so.
    Neither you or any member of your party will be entitled to a refund if this action is taken.

  3. Bring a Face Mask.
    It became LAW to wear a face covering/mask in an indoor hospitality venue.
    You must wear a mask at the venue, from the moment you join any queue, or enter the venue until the time you leave.
    You may only remove your mask to drink or in the case of an emergency.
    We are not covered by the exemptions allowed in pubs which say once you are seated you may remove your mask until you stand up again.This protects not only you, but also the staff and other visitors at the venue.
    Wearing a mask also allows us to seat more people, providing you and the performers with a better atmosphere.
    The wearing of a mask/face covering whilst indoors in a public area is due to become law in England on the 8th August, and is enforceable with fixed penalty notices/fines
    If you have any questions about this policy please contact us to discuss this with us on 01299 823339.

We know there are exemptions to wearing a face mask/covering – we would ask that if this is the case for you please can you contact the Hall Manager on the number above prior to your visit, so that we know about it and don’t cause offence or embarrasment by challenging you publically on arrival. If you don’t tell us, you will be challenged.

  1. Tickets/Box Office
    We are asking all visitors to purchase tickets through our website using our online portal – For the time being we will not be opening the box office during the day.
    We will also not sell tickets for events “on the door” – its in advance or not at all.
    If you have trouble using the internet to purchase tickets you can phone the office on 01299 823339 and we will do what we can to assist you.We will be selling certain events by email or telephone only to ensure that we are able to act in complinace at all times, whilst guidelines are changing as often as they are.
  2. Social Distancing on Ticket Purchases.
    Our online platform (Ticketsource) is currently set up to ensure that social distancing is maintained.
    It does this by blocking out seats in an area around each purchase.
    This is an automated sequence we cannot change it, or alter it.
    We therefore cannot add an extra person to your party after you have booked your seats.
    We cannot move people to other seats to accomodate additions to your group, or add seats to your row.You must also only purchase tickets for your household or “bubble”.
    We reserve the right to refuse entry to, or check the identities of, any person or group who we believe may be breaking this rule.
    If you are refused entry for this reason you will not be entitled to a refund. 
  3. Test and Trace
    As we anticiapted, we are now legally required to engage in the NHS Test and Trace programme.We are required to capture the “Lead Bookers” contact details for any event or activity we hold. This we can do through our online ticketing portal, Ticketsource. We can also collect this information in advance for events where we are requesting email or telephone bookngs only.

    We will also make available the NHS Covid-19 Test and Trace Venue QR Code at point of entry to the venue, so that you may check yourself in to the venue.

    If there is a legitimate request from the Government/NHS to supply the contact details of any person (or the person booking on behalf of a group) who has attended the Civic for an event or activity whilst restrictions are in place, we will comply.

    We will of course take all steps neccesary to ensure that the request is coming from a legitimate authority, and that your data is only being used for the purposes that are allowed.

    We do not do this lightly, and have raised concerns and taken advice where appropriate, but we also understand that we have a duty to protect our community.
    There is a link to our Test and Trace Policy at the bottom of this page, and this policy has been drawn up based on information from the Government and the Information Commisioners Office.The only thing we can say is that if you do not wish to take part in the Test and Trace programme then it might be easier for you to not come to the venue for the time being. Sorry.

    When You Arrive

  4. Social Distancing
    On arrival at the venue please join the queue, ensuring you maintain a safe distance from others (guided by floor markings). Staff will be on hand to assist you.
    Please put on your face mask now if you haven’t already.
  5. Sanitiser station 
    Once you enter you will be asked to sanitise your hands before moving forward.
  6. Ticket Check
    When you join the queue to enter the venue we would ask that you have your tickets ready, either on your phone or printed in advance.
    To make processing your entry quicker we will be using barcode scanners to “zap” your tickets and move you on quicker.


    During Your Visit

     

  7. Moving Around The Venue
    Great – your in!
    During your visit we will be asking you to follow a one way system around the venue.
    This starts by simply walking forward through the rear entrance doors to the auditorium and following the signage.
    You will then be shown to your seat by a member of staff. Please go directly to your seat.
    Please continue to wear your mask at all times.
  8. Bar 
    At this time we are only allowed (by law) to offer a table service for drinks.
    This means that at events with “Theatre Style” seating the bar will not be in use.
    Events with Cabaret style seating or similar will have table service available, and you be advised on arrival as to how the process will work.

    We will only be able to accept cashless payments at this time

    All drinks will be served in disposable holders (i.e. plastic or plant based cups) to help prevent transmission.
    We know wine is better in glass than it is in plastic, paper, or plant based holders, but this is something we feel we need to do to protect you and us.

    We are only permitted to serve alcohol until 10pm.
    However, unlike pubs, and bars etc, Theatres are exempt from having to close at 10pm so long as the performance taking place began before 10pm,
    and that the venue closes immediatley after the performance ends.

    We cannot serve drinks after 10pm – so please do not ask.
    And there must be no hanging around after the performance or activity ends – this is not our choice this is the law.

  9. Toilets
    We will also be operating a one way system to reach the toilets as well as a queuing system.
    The queuing system will start by the double doors from the auditorium into the corridor.
    We will only be allowing four people at anyone time to use the toilets so that social distancing can be maintained.
    Additional hand santiser and soap dispenser will be available in the toilets.
    We will have to revert to paper towels to dry you hands with, as hand dryers need to be turned off because they push air around and if the virus is present they could aid its dispersal.
    Once you leave the toilets you will need to follow the one way system back into the foyer and through the rear doors to the auditorium to retake your seats.
    This prevents pinch points forming.
  10. Cleaning
    Staff will be cleaning the toilets and the venue throughout your visit.
    We will aim to do this at times when it will not impact on the event of activity taking place (i.e. after intervals etc), but it may be neccesary to do some whilst you are still moving around the venue.

    When you are ready to leave

    Exiting the Venue

  11. At the end of the activity or event you will be asked to follow the one way system from the auditorium down to the foyer and out through the doors directly in front of you.
    We ask that you do this quickly so that our team can begin cleaning down the venue ready for its next use.

    The bar will not be open at the conclusion of a performance or activity (even if its is before 10pm).

    If you have any empty drinks holders we would ask that you bring them to the “dead drop” and then rejoin the one way system. This would help us greatly.

    Selfies/Autographs

  12. At this time, Perfomers will not be allowed to come out for selfies/autographs (and no, you can’t just pop into the dressing room!)
    They will not be permitted to “meet and greet” or stand in the foyer at the end of the show as many of our visiting companies and performers often do.
    This is to reduce possible transmission rates, to prevent pinch points, and is in line with Government guidelines.

    Cast
  13. If you have a family member in the cast you will be informed as to where they can be met/collected from by the performing company.
    They will not be coming out through the stage door as they normally would.

The guidance is changing regularly and we will update this page with any changes.

For now though, we would like to thank you for your ongoing support and patience in these unusual times.

We look forward to reopening our doors and welcoming you back soon.

The Civic

 

Please click on the information boxes below for more information to find out what we are doing to ensure the wellbeing of all our staff and visitors.

Mission Statement

The Civic Theatre Hall is a unique space.

It aims to be the most important community venue in the area and an inspirational model for community participation in cultural, artistic and leisure activities .

Core Beliefs

  • 1. We operate a Community Theatre Hall for the whole community to use and enjoy.
  • 2. We encourage participation in a varied programme of cultural, artistic and leisure activities.
  • 3. We seek as wide an audience for our events as possible.
  • 4. Our diverse programme is our cornerstone but we are also a place of creation, development and learning, as well as performance.
  • 5. We should never forget that the community is our reason for existence.
 

Would you like to support the Civic? This could be as a volunteer, financial help, or just agreeing to take a brochure or flyer/poster! for more details

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