Welcome to  The Civic, Stourport


We are looking forward to welcoming audiences back into our theatre as soon as performances can safely resume.

We will have to do things a little differently for the time being, but we are on our way.
These differences are what we are being asked to do by the Government to make sure you and your fellow visitors can visit the venue with confidence.

The information below is base upon the latest guidance, regulations and law from Government.

 

EVENT POSTPONMENTS FROM 2020

Where we have moved a date, your tickets are still valid – you don’t need to a do a thing.
If you can’t make the new date just let us know and we will refund your money.

 

Before You Visit:

  1. Firstly if you, or anyone in your party, has symptoms of Covid-19
    (i.e. a new continuous cough, a high temperature or a recent change in sense of smell or taste) you must stay at home.
    Protect you friends and family and other visitors, and respect that your safety and theirs is more important than any event or activity at the venue.
  2. The RULE OF SIX
    From the 17th May people can attend events indoors in groups of up to 6 people or 2 households (each household can include a support bubble, if eligible).PLease be aware that we may have to question you on the composition of your group, and we have the right to refuse entry if we suspect you to be breaking this rule. If we do refuse you entry on these grounds you will not be entitled to a refund.
  3. Personal Contact
    The Government have yet to define what this means for indoor settings, but it has also said its up to you to use you own sense of responsibility when it comes to personal contact.

    However for the safety and security of all other visitors we will ask you to stay in your booking group and not mingle with others. Whilst you may feel comfortable inviting others into your personal space, others may not. We ask you to respect that.

    You will also be asked NOT to shout across the room to other people/groups you may know.If we suspect that you or your group are not following this requirement you will be asked to leave, and the performance or activity will be stopped until you have done so.
    Neither you or any member of your party will be entitled to a refund if this action is taken.

  4. Bring a Face Mask.
    It is LAW to wear a face covering/mask in an indoor hospitality venue.
    You must wear a mask at the venue, from the moment you join any queue, or enter the venue until the time you leave.
    You may only remove your mask to drink or in the case of an emergency.

    We are not covered by the exemptions allowed in pubs which say once you are seated you may remove your mask until you stand up again.This protects not only you, but also the staff and other visitors at the venue.

    Wearing a mask also allows us to seat more people, providing you and the performers with a better atmosphere.
    If you have any questions about this policy please contact us to discuss this with us on 01299 823339.

We know there are exemptions to wearing a face mask/covering but please be aware that we may have to ask.


Tickets/Box Office

We are asking all visitors to purchase tickets through our website using our online portal – For the time being we will not be opening the box office during the day.

If you have trouble using the internet to purchase tickets you can phone the office on 01299 823339 and we will do what we can to assist you.

Social Distancing on Ticket Purchases.
Our online platform (Ticketsource) is currently set up to ensure that social distancing is maintained.
It does this by blocking out seats in an area around each purchase.
This is an automated sequence we cannot change it, or alter it.
We therefore cannot add an extra person to your party after you have booked your seats.
We cannot move people to other seats to accomodate additions to your group, or add seats to your row.

You must also only purchase tickets for your household or “bubble”.
We reserve the right to refuse entry to, or check the identities of, any person or group who we believe may be breaking this rule.
If you are refused entry for this reason you will not be entitled to a refund.

 

Test and Trace
As we anticipated, we are now legally required to engage in the NHS Test and Trace programme.
We are also now required to capture contact details for all people attending any event or activity we hold – not just the group leader as it was before.

To do this we are required to ensure that all people entering The Civic either scan the Track and Trace QR code on entry or manually record their details in our log. We will of course take all steps neccesary to ensure that the request is coming from a legitimate authority, and that your data is only being used for the purposes that are allowed.

We do not do this lightly, and have raised concerns and taken advice where appropriate, but we also understand that we have a duty to protect our community. The only thing we can say is that if you do not wish to take part in the Test and Trace programme then it might be easier for you to not come to the venue for the time being. Sorry.

When You Arrive

  1. Social Distancing
    On arrival at the venue please join the queue, ensuring you maintain a safe distance from others (guided by floor markings). Staff will be on hand to assist you.
    Please put on your face mask now if you haven’t already.
  2. Sanitiser station 
    Once you enter you will be asked to sanitise your hands before moving forward.
  3. Ticket Check
    When you join the queue to enter the venue we would ask that you have your tickets ready, either on your phone or printed in advance.


    During Your Visit

     

  4. Moving Around The Venue
    Great – your in!
    During your visit we will be asking you to follow a one way system around the venue.
    This starts by simply walking forward through the rear entrance doors to the auditorium and following the signage.
    You will then be shown to your seat by a member of staff. Please go directly to your seat.
    Please continue to wear your mask at all times.
  5. Bar
    The Bar is exempt from Table Service requirements – what does that mean for you?
    It means that the bar will be allowed to operate a little like a pre-covid bar, in that you can approach and buy drinks as you normally would.
    However, you have to return to you seat once you have purchased your drinks.
    You must not stand at the bar or anywhere else after you have made your purchase.

    We would ask that you bring as few to the bar as possible. For example if your come as a couple/pair, only one of you comes to the bar.
    This will mean we can keep the number of people queueing at the bar to a minimum, and hopefully speed things up.
    Likewise only come to the bar with members of your booking group, and don’t mingle with other groups where possibleWe know its awkward, but its safer for everyone.

    We now accept cashless payments behind the bar

  6. Toilets
    We will also be operating a one way system to reach the toilets as well as a queuing system.
    The queuing system will start by the double doors from the auditorium into the corridor.
    We will only be allowing four people at anyone time to use the toilets so that social distancing can be maintained.
    Additional hand santiser and soap dispenser will be available in the toilets.
    We will have to revert to paper towels to dry you hands with, as hand dryers need to be turned off because they push air around and if the virus is present they could aid its dispersal.
    Once you leave the toilets you will need to follow the one way system back into the foyer and through the rear doors to the auditorium to retake your seats.
    This prevents pinch points forming.
  7. Cleaning
    Staff will be cleaning the toilets and the venue throughout your visit.
    We will aim to do this at times when it will not impact on the event of activity taking place (i.e. after intervals etc), but it may be neccesary to do some whilst you are still moving around the venue.

    When you are ready to leave

    Exiting the Venue

  8. At the end of the activity or event you will be asked to follow the one way system from the auditorium down to the foyer and out through the doors directly in front of you.
    We ask that you do this quickly so that our team can begin cleaning down the venue ready for its next use.The bar will not be open at the conclusion of a performance or activity (even if its is before 10pm).If you have any empty drinks holders we would ask that you bring them to the “dead drop” and then rejoin the one way system. This would help us greatly.

    Selfies/Autographs
  9. At this time, Perfomers will not be allowed to come out for selfies/autographs (and no, you can’t just pop into the dressing room!)
    They will not be permitted to “meet and greet” or stand in the foyer at the end of the show as many of our visiting companies and performers often do.
    This is to reduce possible transmission rates, to prevent pinch points, and is in line with Government guidelines.

    Cast
  10. If you have a family member in the cast you will be informed as to where they can be met/collected from by the performing company.
    They will not be coming out through the stage door as they normally would.

The guidance is changing regularly and we will update this page with any changes.

For now though, we would like to thank you for your ongoing support and patience in these unusual times.

We look forward to reopening our doors and welcoming you back soon.

The Civic

 

Mission Statement

The Civic Theatre Hall is a unique space.

It aims to be the most important community venue in the area and an inspirational model for community participation in cultural, artistic and leisure activities .

Core Beliefs

  • 1. We operate a Community Theatre Hall for the whole community to use and enjoy.
  • 2. We encourage participation in a varied programme of cultural, artistic and leisure activities.
  • 3. We seek as wide an audience for our events as possible.
  • 4. Our diverse programme is our cornerstone but we are also a place of creation, development and learning, as well as performance.
  • 5. We should never forget that the community is our reason for existence.
 

Would you like to support the Civic? This could be as a volunteer, financial help, or just agreeing to take a brochure or flyer/poster! for more details

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